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Returns + Replacements


Once your order has been processed, we are unable to make changes. This includes combining orders, adjustments to your order or shipping details.


Unopened products can be returned within 14 days of purchase for a full refund, minus original shipping fees. Contact before returning an order for further instructions.

Any refunds will not include shipping, customs fees, duties, and handling charges. Return shipping charges must be paid for by the customer.

Only regular priced items are may be refunded, sale items are final sale.

In the rare case of a reaction, please contact us for dilution tips and creative alternatives for product use.

*Skin Frequency is not responsible for any adverse reaction or allergy to our products. We stand behind the caliber and integrity of every ingredient and product we craft, and we share all product ingredients on our website to foster personal discretion while shopping.